Frequently Asked Questions
Here you will find answers to the questions we get asked most often: from test drives and financing to trade-ins and workshop appointments. If your question is not listed, simply give us a call or send us a message.
We could not find any question matching your search. Simply give us a call: +43 2162 67976.
Vehicles & Stock
Which vehicles do you currently have in stock?
Our entire inventory is available in the vehicle stock section of this website: used cars, demonstration vehicles, pre-registered vehicles, and immediately available new cars – each with price, first registration date, mileage, equipment details, and photos.
The list is automatically updated multiple times a day. We will gladly confirm over the phone whether a vehicle is still available at +43 2162 67976.
Welche Marken verkauft ihr?
What is the difference between a new car, pre-registered car, demonstration vehicle, and used car?
- New car: brand-new from the factory, never registered before.
- Pre-registered vehicle: registered briefly to the dealership, virtually brand-new, but at a lower price. One previous owner is listed in the logbook.
- Demonstration vehicle: used by us for test drives and showroom display, usually with only a few thousand kilometres.
- Used car: second-hand vehicle, fully inspected and prepared.
The condition is specified for every vehicle in our vehicle stock.
How up to date are the vehicles and prices on the website?
Our inventory is updated automatically multiple times a day. Nevertheless, a vehicle might already be reserved or sold before the listing is removed.
All information is subject to change; errors and omissions excepted. We confirm price and availability in person prior to purchase.
Can you source a vehicle that is not currently on your lot?
Yes. For MG and Škoda, we configure your vehicle of choice and order it directly from the manufacturer. Let us know the model, specifications, and budget, and we will also search for suitable stock vehicles.
The best way is to book a consultation appointment or call us at +43 2162 67976.
Can I get the vehicle specifications as a PDF?
Yes. For every vehicle in stock, there is a data sheet detailing all specifications and equipment, which we can send you by email. For new cars, you can also request brochures, either by email or post.
Test Drive & Viewing
How do I book a test drive?
Via the Book a test drive form, directly on the respective vehicle page, or by phone at +43 2162 67976. For MG models, you can also use the MG Motor Austria appointment calendar linked on our MG test drive page.
At what times are test drives available?
Monday to Friday from 09:00 to 17:00 and Saturday from 09:00 to 11:00. Simply choose your preferred date and start time in the form, and we will confirm the appointment.
Can I compare multiple models during one appointment?
Yes. Let us know which models you are interested in when making the appointment, and we will have the vehicles ready. For a comparison of two to three models, it is best to allow about one hour.
Can I visit without intending to buy right away?
You are very welcome. You can drop by anytime during sales hours to look at our vehicles. If you require specific advice, booking an appointment is recommended to ensure someone is available for you.
Price, Financing & Trade-in
Are the listed prices final prices?
The prices in our vehicle stock are retail prices including all taxes and duties. On promotional models, discounts are already factored in, and their terms are detailed in the vehicle description. Standard costs for registration and optional equipment may apply additionally.
The exact final price is stated in the written quotation you receive from us.
Why do some vehicles have a second, lower price listed?
That is the promotional price, which applies when you finance or lease through our partners, trade in a vehicle, or take out insurance through us. The applicable bonuses for each vehicle are listed in the description, such as leasing, insurance, and trade-in bonuses.
Do you offer financing and leasing?
Yes, both. We can calculate loan and leasing options with various deposit amounts and terms, showing you which combination offers the best price advantage for your preferred vehicle. Brand details: MG, Škoda.
You will receive a concrete offer during your consultation appointment.
Can I trade in my old car?
Yes. Send us the key details and photos via our Vehicle purchase form. We will evaluate your car and offset the value against your purchase. We also buy vehicles without requiring a purchase from us.
How is my vehicle evaluated?
Key factors include the model, first registration date, mileage, equipment, condition, service history, and the current market situation. For a binding valuation, we will briefly inspect the vehicle in person.
Purchase & Handover
How does the purchase process work with you?
- Consultation and test drive
- Written quotation including financing and trade-in options
- Sales contract
- Vehicle registration and preparation
- Handover with full vehicle orientation
Is there a warranty or guarantee on used cars?
All vehicles are covered by statutory warranty. Many vehicles also come with an additional guarantee or warranty; for example, newer MG models feature a 7-year or 150,000 km manufacturer warranty according to factory conditions.
Applicable terms for each specific vehicle are listed in the advertisement under "Additional Benefits" and in the sales contract.
What should I do if an issue arises shortly after purchase?
Simply get in touch with us by phone at +43 2162 67976 or by email at kontakt@auto-bauer.at. We will inspect the vehicle in our workshop and handle the process under the statutory warranty or manufacturer guarantee.
Workshop & Servicing
How do I book a workshop appointment?
The fastest way is via the Workshop Appointment form, providing make, model, licence plate, mileage, and your preferred date. You can reach our front office by phone at +43 2162 67976.
What are your workshop opening hours?
Monday to Thursday from 07:30 to 16:30 and Friday from 07:30 to 15:00. Sales is additionally open for you on Saturday from 09:00 to 12:00.
Can I get a cost estimate in advance?
Yes. Simply select "Cost estimate" as the appointment type in the service form or tell us about your request by phone. We only carry out repairs after your approval.
Do you change tyres and offer tyre storage?
Yes. You can book an appointment via our Tyre Change page. We are also happy to store your summer or winter tyres, saving you space at home and ensuring your wheels are ready for the next change.
Will I lose my manufacturer warranty if you service my car?
No. As an authorized partner of MG, Škoda, and KIA, we service strictly according to manufacturer specifications – your warranty remains fully intact. We handle warranty claims directly for you; your point of contact is our workshop manager.
Will I be notified when my car is ready?
Yes, we will contact you as soon as your vehicle is ready for collection. If any additional repairs become necessary while working on your car, we will call you first to obtain your approval.
Damage & Insurance
I had an accident. What should I do now?
Report the damage using our Claims Management form. There you can upload your vehicle registration document and photos directly, as well as enter your insurance, policy, and claim numbers. We take care of everything from damage assessment to repair.
Do you coordinate directly with the insurance company?
Yes, for both third-party liability and comprehensive insurance claims. We handle approvals, scope of repair, and replacement vehicles with your insurer so that you have as little hassle as possible.
Do you also repair minor dents and scratches?
Yes. Send us photos via the damage claim form or stop by in person, and we will tell you the estimated cost and turnaround time.
Electric & Hybrid
What is the difference between a hybrid and a plug-in hybrid?
A hybrid charges its battery on its own while driving and braking; you refuel normally. A plug-in hybrid features a larger battery that you charge at a power outlet or wallbox, allowing you to drive several dozen kilometres on pure electric power depending on the model – such as the MG HS PHEV with up to 52 km according to WLTP.
What is the range of your electric models?
That depends on the model: The MG S5 EV delivers up to 480 km according to WLTP and charges from 10 to 80 percent in around 28 minutes. Specific figures for your preferred vehicle can be found on our MG and Škoda model pages and in our used car stock.
In everyday driving, real-world figures will vary depending on speed, season, and load. The best way to find out is by testing the vehicle on your typical route during a test drive.
Does an electric car also need servicing?
Yes, but it is less extensive than for a combustion engine: no oil changes, but inspections of brakes, chassis, air conditioning, software, and the high-voltage system according to the manufacturer's schedule. Our team includes certified high-voltage technicians and a Škoda e-mobility technician.
How long does the traction battery last?
Manufacturers offer a dedicated warranty on the traction battery, typically covering several years and a specific mileage with a guaranteed remaining capacity. We will explain the exact terms for your desired model during your consultation.
Contact & Company
Where are you located and what are your opening hours?
You can find us at Industriegelände West 12 in 2460 Bruck an der Leitha.
New and Used Car Sales: Mon–Fri 09:00–18:00, Sat 09:00–12:00, closed on Sunday
Workshop: Mon–Thu 07:30–16:30, Fri 07:30–15:00
Phone +43 2162 67976, email kontakt@auto-bauer.at. Full details on our Contact page.
Who is my point of contact?
For vehicle sales and test drives, Günter Bauer, Klaus Bauer, and Gerda Jahner are here to help. Workshop and repair appointments are handled by our front office team with Renate Hiermann, while workshop manager Wolfgang Schuster is your contact for technical questions and warranty claims.
You can find our entire team with direct extensions under About Us.
Who am I chatting with here – is it a real person?
On our website, our AI assistants "KI-Günter" and "KI-Klaus" answer questions around the clock. The responses are AI-generated and without guarantee. For binding information, formal quotes, and appointments, we are personally at your service by phone at +43 2162 67976 or by email at kontakt@auto-bauer.at.
How long has Autohaus Bauer been in business?
For around 50 years, now in its second generation as a family business. Find out more under About Us.
Couldn't find your question?
Give us a call, send us a message, or ask our AI assistants KI-Günter and KI-Klaus directly on our website.
